Transformation

Andreas Biehl

Head of MBUX Virtual Assistant

Biography.

Andreas Biehl leads the global development of the AI-based Virtual Assistant at Mercedes-Benz. As a long-time agile evangelist, he drives transformation and shapes corporate culture through human-centered leadership in the age of AI. Passionate about intentional communication, he brings clarity and connection into complex environments. Andreas has shared insights at events like CES and WCBL.

Talk.

When AI Runs the Dashboards, Humans Run the Relationships

By 2030, AI agents will execute up to 70% of today’s planning, progress tracking, even performance evaluation. Your key advantage becomes your ability to create human connection that drives outcomes.
In this session, Andreas Biehl (Head of MBUX Virtual Assistant, Mercedes-Benz AG) and Gergely Galamb (former Senior Manager, Robert Bosch) show the key aspect of how to build productive collaboration – especially with people who hold very different values.
We map the mental-emotional operating system that drives trust, conflict, and commitment, then guide you through an interactive exercise to recode your lens for reading others and regulating your own state. The emphasis is not on scripts or tactics, but on how you relate—as AI lifts the administrative load.
Key Take-Aways:
1. Transformation vs. automation: Distinguish what AI should run from the relational work only humans can transform.
2. Self-Leadership: Simple daily routine to reset your internal state before every critical conversation.
3. Trust at Scale: A 3-step conversational pattern that shortens social distance and boosts team commitment
Audience members leave equipped to convert AI-fueled efficiency into deeper engagement and measurable team output – without adding a single tool to their stack.

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